This Privacy Policy explains how WOODBINE CLUB CASINO LTD ("we," "us," or "our") collects, uses, stores, discloses, and otherwise processes information when you access or use Woodbine Club Casino, the website https://wbclubcasino.com, and any related applications, websites, features, content, or services that link to this Privacy Policy (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use the Service.
1. About the Service
Woodbine Club Casino is a free-to-play, simulated casino-style entertainment application and website for adults aged 18 and over.
The Service:
- does not offer real-money gambling;
- does not accept wagers or bets;
- does not permit users to deposit money for gameplay;
- does not provide cash withdrawals;
- does not award cash prizes or anything redeemable for money;
- does not allow users to purchase coins, credits, tokens or similar items for gameplay — Club Coins are earned through play and can never be bought;
- does not provide an opportunity to win real money, property, or other things of monetary value; and
- is not intended to function as a real-money casino, sportsbook, gambling platform, or financial service.
Any casino-style terminology, imagery, mechanics, themes, reels, jackpots, bonuses, or similar concepts appearing within the Service are presented solely as entertainment or simulated gameplay.
Availability of a game through the Service does not mean that we operate, own, sponsor, or control the game unless expressly stated otherwise.
2. Scope of This Privacy Policy
This Privacy Policy applies to information processed by us in connection with the Service.
It does not apply to independent websites, game providers, content providers, application stores, or other third parties whose services may be accessed through or integrated with the Service. Third parties may maintain their own privacy policies and terms, and we encourage you to review those policies before interacting with third-party services.
3. Information We May Collect
The information we collect depends on how you use the Service. The application itself has no accounts, no payments and no analytics or advertising SDKs, so the information collected is limited to the categories below.
3.1 Information You Provide Directly
You may choose to provide information to us when you:
- contact customer support;
- send us an email;
- submit feedback or a feature request;
- report a technical problem; or
- submit a privacy request.
This information may include your name or username, if provided, your email address, the contents of your message, and any screenshots or attachments you choose to send us.
Please avoid sending sensitive personal information unless it is necessary for us to address your request.
3.2 Device and Technical Information
When you access the website, standard technical information may be processed automatically by our hosting infrastructure, such as your IP address, browser type and version, device type, referring URL, pages viewed, and the date and time of access. This information is used to operate, secure and maintain the website.
When you use the application, game artwork, trailers and demo pages are loaded from third-party game providers over the network. Those providers may receive standard technical information (such as your IP address and device information) when delivering their content, as described in Section 3.4.
3.3 Information Stored on Your Device
The application stores your membership and settings — for example your coin balance, unlocks, level, shortlist and preferences — locally on your device. This information is not transmitted to us. It remains on your device until you reset your progress or uninstall the application.
3.4 Third-Party Game Content
Demo games, trailers and artwork available through the application are provided and hosted by independent third-party studios. When you open or interact with third-party content, the relevant provider may automatically receive information such as your IP address, device information, operating system information, referring URL, and session information.
The third-party provider's processing of this information is governed by its own privacy policy rather than this Privacy Policy.
3.5 No Advertising or Analytics Technologies
The Service does not include advertising SDKs, attribution providers, cross-app tracking, or third-party analytics. We do not collect behavioral profiles and we do not sell personal information.
4. Information We Do Not Require for Gameplay
Because the Service does not offer real-money gambling, wagering, deposits, withdrawals, real-money prizes, or currency purchases, we do not require financial information of any kind. The Service is not designed to require bank account details, payment card details, cryptocurrency wallet information, deposit or withdrawal information, or payment verification documents.
5. Sensitive Personal Information
We do not intentionally request sensitive personal information. Please do not voluntarily send sensitive personal information to us unless it is necessary for a specific request.
6. How We Use Information
6.1 Provide and Operate the Service
We process information to make the Service available, display content, enable requested features, and maintain functionality.
6.2 Security and Fraud Prevention
We process technical information to protect infrastructure, prevent abuse, investigate security incidents, and enforce our terms.
6.3 Technical Support
We use the information you provide to respond to support requests, investigate bugs, diagnose problems, and communicate with you about your request.
6.4 Legal Compliance
We may use or preserve information when reasonably necessary to comply with applicable laws, respond to lawful requests, or establish and defend legal claims.
7. Legal Bases for Processing
If privacy laws requiring a legal basis for processing apply to you, we may rely on one or more of the following.
Consent
Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
Legitimate Interests
We may process information where necessary for legitimate business interests, such as operating and securing the Service, preventing fraud and abuse, and protecting our legal rights, provided those interests are not overridden by your rights and freedoms.
Legal Obligations
We may process information when necessary to comply with applicable law or lawful governmental requests.
8. How We May Disclose Information
8.1 Service Providers
We may share information with vendors that provide services on our behalf, such as website hosting and infrastructure. These providers may process information only as necessary to perform services for us.
8.2 Analytics and Advertising Providers
None. The Service does not use analytics, advertising, or attribution providers.
8.3 Game and Content Providers
Where games are hosted or provided by third parties, those providers may receive technical information directly from your device when you interact with their content. We encourage you to review the privacy information presented by the relevant provider.
8.4 Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to legal proceedings or lawful governmental requests, investigate suspected fraud, prevent security threats, or protect our rights or the safety of users.
8.5 Corporate Transactions
If WOODBINE CLUB CASINO LTD is involved in a merger, acquisition, reorganization, or sale of assets, information may be disclosed or transferred as part of that transaction, subject to applicable law.
9. Third-Party Games, Links, and Content
The Service provides access to entertainment content, including games provided by third parties and links to third-party websites. We do not control the privacy practices of independent third parties, and this Privacy Policy does not govern information collected independently by them. The inclusion of a third-party game, link, or service within the Service does not mean that we endorse, control, own, or operate that third party.
10. Cookies and Similar Technologies
The website may use only strictly necessary technologies required to operate and secure it. The application stores preferences and membership data locally on your device as described in Section 3.3. For details, see our Cookie Policy.
11. Tracking and Advertising
We do not use advertising or cross-site tracking technologies, and we do not sell or share personal information for money or for targeted advertising. If this ever changes, we will update this Privacy Policy and provide the legally required disclosures and opt-out mechanisms.
12. Global Privacy Control
Where legally required and technically supported, we will process recognized opt-out preference signals such as Global Privacy Control ("GPC") in accordance with applicable law.
13. No Automated Financial or Gambling Decisions
We do not use personal information to determine gambling eligibility, betting limits, or payouts, because the Service does not provide those services. We do not perform automated decision-making that produces legal or similarly significant effects on users in connection with real-money gambling.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Technical logs may be retained for a limited period for security and diagnostics, and support correspondence is retained as necessary to resolve requests and maintain appropriate records. Application progress stored on your device remains there until you reset it or uninstall the application.
15. Aggregated and De-Identified Information
We may create aggregated, statistical, or de-identified information from information collected through the Service and use it for security, reporting and improving the Service. Where required by applicable law, we will not attempt to re-identify de-identified information.
16. International Data Transfers
WOODBINE CLUB CASINO LTD, its service providers, or other recipients of information may operate in countries other than the country in which you reside. Where applicable law requires safeguards for international transfers, we may rely on mechanisms such as adequacy decisions, Standard Contractual Clauses, or another legally permitted transfer mechanism. You may contact us at support@wbclubcasino.com for additional information about applicable safeguards.
17. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, accidental loss, misuse, alteration, unauthorized disclosure, and destruction. However, no internet transmission, mobile application, server, or electronic storage method can be guaranteed to be completely secure, and we cannot guarantee absolute security.
18. Age Restrictions and Children's Privacy
The Service contains simulated casino-style entertainment and is intended for an adult audience. It is not directed to children. The minimum permitted age for use of the Service is 18. You must satisfy the applicable minimum-age requirement in your jurisdiction to use the Service.
We do not knowingly collect personal information from children in violation of applicable children's privacy laws. If you believe a child has provided personal information to us contrary to applicable law, please contact us at support@wbclubcasino.com. After receiving a valid request, we will take reasonable steps to investigate and, where appropriate, delete the relevant information.
19. Your Privacy Choices
Because the Service has no accounts, no advertising and no analytics, the available choices are simple:
- reset or delete application data on your device at any time;
- uninstall the application;
- manage cookies through your browser settings; and
- avoid submitting optional personal information when contacting us.
20. Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction of processing, or to lodge a complaint with a data protection authority. These rights are not absolute and may be subject to exceptions under applicable law. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.
To submit a privacy request, contact:
Email: support@wbclubcasino.com
21. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, applicable privacy legislation may provide additional rights, including access, correction, erasure, restriction, objection, withdrawal of consent, portability, and the right to complain to your local supervisory authority.
The data controller responsible for information covered by this Privacy Policy is:
WOODBINE CLUB CASINO LTD
Email: support@wbclubcasino.com
22. United States State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable comprehensive state privacy laws, including rights to know, access, correct, delete, and opt out of certain processing. Because the Service does not use advertising, analytics, or tracking technologies, the categories of personal information processed are limited to those described in Section 3. Requests may be submitted to support@wbclubcasino.com. We may verify your identity before completing a request.
23. California Privacy Disclosures
California residents may have rights regarding certain categories of personal information. Depending on how you interact with the Service, categories of personal information we may process can include identifiers (such as IP addresses or email addresses voluntarily provided to us) and internet or electronic network activity. We collect these categories for the purposes described in this Privacy Policy, including operation, security, technical support, and legal compliance. We do not sell personal information for monetary compensation, and we do not use technologies that constitute "selling" or "sharing" under applicable California law.
24. Nevada Privacy Rights
Where Nevada privacy law applies, eligible Nevada residents may submit requests regarding certain covered information. Requests may be submitted to support@wbclubcasino.com. We may need to verify your identity before completing a request.
25. Application Stores and Platforms
If you download Woodbine Club Casino through the Apple App Store, that platform may independently collect information relating to downloads, device identifiers, diagnostics, usage, and interactions with the platform. Information processed independently by the application store or operating-system provider is governed by that provider's privacy practices, and we do not control those practices.
26. Email Communications
If you contact us by email, we will receive your email address and any information contained in your communication. We may retain correspondence as necessary to respond to you, provide support, investigate technical problems, and comply with legal obligations.
27. Security Incidents
If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable remedial measures. Where legally required, we will notify affected individuals and/or competent authorities within the time periods prescribed by applicable law.
28. Business Transfers
If all or part of WOODBINE CLUB CASINO LTD or the Service is sold, acquired, reorganized, merged, transferred, or involved in insolvency proceedings, information associated with the Service may be transferred as part of that transaction. Any successor processing personal information covered by this Privacy Policy will be required to handle it in accordance with applicable privacy laws.
29. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to the Service, technologies, third-party providers, our privacy practices, or legal requirements. When we update it, we will revise the "Last Updated" date at the top of this page. Where required by law, we may provide additional notice of material changes or obtain your consent. We encourage you to review this Privacy Policy periodically.
30. Language
This Privacy Policy is made available in English. If translated versions are provided and there is a conflict between translations, the English version will control to the extent permitted by applicable law.
31. Governing Privacy Authority
Depending on your jurisdiction, you may have the right to contact or submit a complaint to a local privacy or data protection regulator. Users in the EEA may contact the supervisory authority in the country where they reside; users in the United Kingdom may contact the Information Commissioner's Office; other users may contact the competent privacy or consumer protection authority in their jurisdiction. We encourage you to contact us first so that we have an opportunity to address your concerns.
32. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact:
WOODBINE CLUB CASINO LTD
Application: Woodbine Club Casino
Website: https://wbclubcasino.com
Email: support@wbclubcasino.com
Privacy Email: support@wbclubcasino.com
Important Service Disclosure
Woodbine Club Casino is an entertainment service featuring casino-style and slot-style demo games. It does not provide real-money gambling. Users cannot wager real money, deposit funds for gameplay, withdraw funds, purchase or redeem virtual currency, receive monetary prizes, or cash out gameplay results. Any casino-style games available through the Service are provided solely for entertainment and demonstration purposes. Success or performance in a simulated casino-style game does not indicate or guarantee future success in real-money gambling.
Where third-party content is displayed, linked, or embedded, the applicable third party may independently process information according to its own privacy policy. For questions concerning this Privacy Policy, contact support@wbclubcasino.com.